Thursday, November 28, 2019
Men and Women in Internet and Social Media Real
Introduction: Real Problems in Virtual Communication The differences between genders and the peculiarities of the communication within completely male and completely female mini-societies have always been key issues that allowed a borderline to be drawn between the two genders.Advertising We will write a custom essay sample on Men and Women in Internet and Social Media: Real-Life Stereotypes in the Virtual Communication specifically for you for only $16.05 $11/page Learn More Indeed, predetermining men and womenââ¬â¢s roles in society, the aspect of communication between the former allow to establish a paradigm for a certain social behavior, which is completely different between the two genders. As Barrett Davidson (2006) stress, ââ¬Å"it has been shown that women and men use email in ways that replicate gender roles and communication style differences in other forms of communicationâ⬠(133). In the given paper, the specifics of the use of and access to the Internet and social media are discussed. Social Media Use and Access Established long ago and shaped throughout the centuries of human development, the communication within the female and the male mini-communities has taken certain shapes, which, although slightly changed with the advent of feminism, still remain relatively the same, mostly because of the behavioural patterns established for both genders; as Barrett and Davidson (2006) explain, womenââ¬â¢s speech patterns ââ¬Å"are asserted in terms of contrast with male norms, which means they are linked with subordinate roles rather than leadershipâ⬠(p. 10). However, in the sphere of virtual communication and the social media, due to the considerable change of the environment, behavioural patterns might change, which could lead to different attitudes and different specifics of female and male communication and ââ¬Å"suggest new, variant patternsâ⬠(Barrett Davidson, 2006, p. 14). By understanding the way new technologies impacts the communication of men and women, it may be possible to determine how the future communication of the two genders will evolve and whether ââ¬Å"using these technologies will retain or change previous research findings about male and female communication patterns, suggest new, variant patterns [â⬠¦]â⬠(Barrett Davidson, 2006, p. 14).Advertising Looking for essay on gender studies? Let's see if we can help you! Get your first paper with 15% OFF Learn More It seems that the cyberspace, first defined as the ââ¬Å"electronic space of data and representations generated, organized, and presented consistently to all viewers connected to a set of globally-networked computersâ⬠(Benedikt, 1993), has become much more than merely a storage of facts and information. Entering the sphere of social media and the Internet, people try to determine their new roles and see if the new space differs from the real one (Munusami Ismali, 2009). However, even though the virtual reality allows users to create any image possible and literally break any stereotypes, people still seemingly prefer to act in their online communications according to the gender roles which they have in their real life: ââ¬Å"Because of its anonymity, online communication may be more uninhibited. This may in turn lead to more, rather than fewer, gender-based stereotypical commentsâ⬠(Barrett Davidson, 2006, p. 133). Analyzing the peculiarities of the communication processes carried out via the Internet and social media, one can see the way gender issues impact the atmosphere and the course of the communication among men and in female circles in the virtual life. When the Virtual Borderline Is Washed Away Online communication differs greatly from the real-life communication, mostly because of the lack of visual support and non-verbal communication. In most cases, the people involved in online communication cannot see each othersââ¬â¢ facia l expressions and gestures; as Jones (1998) explained, among the needs that have not been fully satisfied yet, ââ¬Å"the primacy of the visual, the tendency toward the imageâ⬠(p. 10) ââ¬Å"is being developedâ⬠(p. 10). Therefore, allegedly, a user can bend the communication rules much harder in online conversation and reinvent his/her image and even the image of a certain social layer as a whole.Advertising We will write a custom essay sample on Men and Women in Internet and Social Media: Real-Life Stereotypes in the Virtual Communication specifically for you for only $16.05 $11/page Learn More For example, at times, the lack of visual or audio information allows to erase the gender differences and make it easier for women to integrate into the online communication. F or instance, the infamous problem concerning the way womenââ¬â¢s voices differ from those of men is removed: ââ¬Å"I am convinced that the belief that womenââ¬â¢s voice s are high-pitched and shrill is one way of disqualifying women from public speakingâ⬠(Spender, 1998, p. 40). The Internet and Men: A King in His Castle When taking a closer look at the way in which men communicate in their online communities, one can see distinctly that the internet and the social media are highly gendered and that there is a certain line drawn between the communication within masculine and feminine circles (Ono Zavodny, 2002). Male communication patterns are quite different and the way men socialize online presupposes different approaches (Munusami Ismali, 2009). To top it all, the aims of men and women in their online conversations and the use of social media are quite different ââ¬â while women pursue a chance to plunge into a relaxing atmosphere and exchange their impressions with each other, men tend to see the Internet and the social media as a way to establish their superiority, take the lead and train their skills in arguing and drawing conclusi ons (Barrett Davidson, 2006). Taking online conversations as another variation of a hunting game where they have either to lose or to win, men use the Internet as the training ground for their skills. The Media Access: Be the Leader Like in most spheres, men tend to be leaders even in the access to the Internet (Ono Zavodny, 2002). Despite the fact that gender inequality is already a history in most countries, women still have less access to the Internet than men, as Ono and Zavodny (2002) claim.Advertising Looking for essay on gender studies? Let's see if we can help you! Get your first paper with 15% OFF Learn More According to the latter, ââ¬Å"about 5 percentage points more likely than women to have access to the Internet in 1996 and 1998 ââ¬â a statistically insignificant gap ââ¬â but the gap increased to 10 percentage in 1999 and was significantâ⬠(p. 3). As the authors assert, the difference in the rates of access opportunities between men and women can be explained by the lack of technical skills among women (Ono Zavodny, 2003). Media Usage: Veni, Vidi, Vici According to Spender (1998), the way men communicate in real and virtual life is developed ââ¬Å"in the interest of promoting their own primacyâ⬠(p. 151). Therefore, men use the Internet and the social media in the same way as they address the issues of the real life, which involves ââ¬Å"such masculine behaviours as verbal dueling, arguing, dominating the floor, being cool and reservedâ⬠(Cameron, 2000, p. 88), which must be stemming from the well-known ââ¬Å"masculine social privilegeâ⬠(p. 145). H ence, it appears that men try to establish their superiority with the help of the online communication, thus, enhancing their status even more and reaching the top of their leadership career. According to what Jones (1998) says, the amount of time taken by men during the use of the social media is much greater than the time women usually spend: ââ¬Å"[â⬠¦] if we consider amount of time spent on computers, the type of equipment, and the influence on programming, everywhere the technologically elite overwhelmingly are menâ⬠(p. 109). Internet and Women: Treading the New Territory It can be suggested that the media tend to reinforce social and gender stereotypes for adults and, especially, children, offering certain role models to follow and certain patterns which people have to accept as the only ones that are suitable. As Cameron (1992) emphasizes in her Feminism and linguistic theory, Children are treated differently according to sex both inside and outside the family from the moment they are born. Gendered behaviors are modeled or hem, and explicitly taught to them. Peer groups and social institutions (like schooling and mass media) reinforce norms of masculinity and femininity all the time. All these social processes are embedded in language, and all of them contribute to a childââ¬â¢s linguistic development. (p. 181) Therefore, the behavioural patterns among women in Internet and social media display the typical communication style similar to the one which is accepted in the real-life environment: according to the Gender styles in CMC research (n.d.), women ââ¬Å"â⬠¦displayed features of attenuation ââ¬â hedging, apologizing, asking questions rather than making assertionsâ⬠¦ [and] and a personal orientation, revealing thoughts and feelings and interacting with and supporting others.â⬠Such stereotypes contribute to shaping childrenââ¬â¢s vision of gender and sexuality, which prevents from various sexual deviations (Cameron Kulick, 2003). However, it could be argued that such stereotypical perceptions of people are not the kind of attitude that the 21st century world should experience. Thus, it is rather doubtful that the Internet and social media will revolutionize the sphere of female communication and provide the changes that will offer at least a slight change in the social patterns of female communication. The Media Access: New Experience The access to the media in present days seems hardly an issue; owing to the gender equality principles which have already been established, women and men should have the same amount of opportunities in media access (Ono Zavodny, 2002). Since women are no longer oppressed by men, it must be supposed that women should have the same chances to access Internet as men do. Indeed, as Munusami and Ismali (2009) say, However, if we look into todayââ¬â¢s education opportunity and technology advancement, Internet access and gender imbalance is not as significant as th e access is readily available for both genders. In other words, there is a democratic space to which both genders have equal excess to the Internet. However, despite all the equal excess opportunity, gender differences are still apparent in the extent and purpose of its usage. (309) In addition, despite the fact that the access to Internet often demands the technical skills and knowledge which men typically possess, women obviously access Internet almost as frequently as men; according to the statistical data offered by James Stewart (n.d.), women access the Internet in 41.8% of cases, while men make 58.2% of users who access the Internet efficiently (5). Hence, women have fewer opportunities to access the Internet. The Media Usage: Careful Exploration In terms of certain violations that users commit when using social media, men display tendencies to practice interruption of communication much more frequently than women; as Coates (2004) explains, the given specifics of male convers ational strategies stems from childhood: ââ¬Å"Sociolinguistic researchers have found that boys in secondary schools interrupt others more than girls doâ⬠(p. 192). Rather similar to the latter, though considerably milder, the approach of overlapping is quite a widespread phenomenon for a conversation among women, which allows to suggest that the female communication is also flawed; however, as Coates (2004) explains, overlapping technique is more frequent ââ¬Å"in mixed conversationâ⬠(p. 137). Still, it is important to note that the overlapping technique used by women in their communication serves a different purpose from the one of interruption. While the latter is used to demonstrate power and leadership, overlapping keeps the conversation going and prevents its ceasing or becoming uncomfortable and ââ¬Å"may come into conflict over overlapping talkâ⬠(Coates, 2004, p. 137). However, the percentage of women using the Internet still remains lower than the percen tage of men; according to Stewart (n.d.), only 41.6% of the Internet users make women, while men make the remaining 58.4% (5). In addition, out of 41.6% of all Internet female users, 41% are at-home users, as Stewart (n.d.) explains. Gendering of the Access to and Use of the Internet: The Comparison To understand how access to and use of the Internet and social media are gendered, one has to compare the peculiarities of the ways in which men and women communicate online. Therefore, the specifics of the online behavior, the perception of both genders online by their partners in conversation and the typical topics of their conversations must be discussed. Thus, the full picture of the online gender issues and the most widespread stereotypes can be obtained and a complete analysis will be conducted. Men and Women in Social Media: The Similarities It is rather peculiar that, disregarding the differences between the two genders, men and women actually display certain similarities in thei r communication strategies, such as the practice of overlapping (Coates, 2004, p. 137). Transferring these strategies into the sphere of the online conversation, both genders create relatively similar patterns of behavior, which make it possible to suggest that the online space can be used as the grounds for breaking the stereotypical ideas about the way men and women communicate. However, taking a closer look at the way women and men nowadays access the social media, it becomes clear that in present days, women and men have relatively equal chances of accessing the Internet and other social media. According to what Munusami and Ismali (2009) say, both genders have the same opportunities in accessing the Internet and seem to make efficient use of their chances: If we look into todayââ¬â¢s education opportunity and technology advancement, Internet access and gender imbalance is not as significant as the access is readily available for both genders. In other words, there is a democ ratic space to which both genders have equal excess to the Internet. (p. 309) Therefore, as for access to the Internet and social media, women and men have presumably the same opportunities. Therefore, the access to the social media is gendered according to the modern idea of equality between a man and a woman. Hence, there is very little difference in the specifics of access to the social media between men and women. Men and Women in Social Media: The Differences Mostly because of the fact that people transfer their real-life social roles into the virtual space, men and women display patterns in their online communication, which are similar to those which they demonstrate in real life, e.g., men play the part of leaders, while women prefer not to get involved into online arguments and conflicts, which, according to Barrett and Davidson, ââ¬Å"women were less likely to resolveâ⬠(Barrett Davidson, 2006, p. 212). When it comes to the actual use of the Internet and the social m edia, it can be considered that women are more likely to structure their own style of relationships and create their own universe based on the ideas and patterns introduced earlier by men: ââ¬Å"Men certainly play a pathfinder role in adoption of technology, through particular employment distribution, interests, resources and as a result of marketing, but women quickly followâ⬠(Stewart, n.d., p. 5). Creating their cyberspace reality, in most cases women follow the strategy that men used earlier, and do not attempt to create any new concept, thus, only evolving, but not revolutionizing the virtual communication patterns, softening them to make these patterns more ââ¬Å"feminineâ⬠: ââ¬Å"Some findings are that men tend to interrupt, take long, sole-speaker turns, and use direct forms, while women tend to use indirect or modalizing strategiesâ⬠(Barrett Davidson, 2006, p. 52). In the sphere of online communication, men tend to take matters in their own hands, prefer ring to manage the entire process of communication (Cameron, 1998), leading even to the situation when women are isolated from the communication process. Such actions are quite rough, yet rather typical of the male population of Internet users. According to one of the examples offered by Jones (1998), there are certain pages on the Web that have high traffic, with mostly men having online conversations, for instance, in the sphere of business. Men and Women in Social Media: The Results Nevertheless, one must admit that, in certain cases, men and women display complete equality concerning the use of Internet and social media, without splitting into certain categories and showing specific patterns of communication. According to what Al-Deen Iendricks (2011) say, ââ¬Å"However, Gerlich, Browning, and Westermann (2010) found no significant differences between male and female college students in their Internet usage, social media usage, or beliefs about social media sites in generalâ⠬ (p. 139). Nevertheless, most people tend to transfer the specifics of their real-life communication in the Internet and social media. Thus, the typical split between male and female culture exists. Whilst allowing the culture of genders to remain stable, the Internet and social media have made it considerably more flexible: ââ¬Å"Our results indicate that there is no longer a gender gap in Internet usage. However, there continues to be a gender gap in frequency and intensity of use, although this gap appears to have diminished over timeâ⬠(Ono Zavodny, 2002, p. 11). Conclusion: Gender Issues in Virtual Communication It can be concluded that the development of virtual communication and social media allows women and men explore new tactics of communication. Despite the fact that the first steps made by women in the sphere of the online communication and social media life are quite careful, it could be suggested that that the shift in gender roles owes much to the modern so cial media. Although the social media powered by online communication can be used as a powerful weapon to establish even more prejudices concerning the role of a man and a woman in the present-day world, it is evident that women can try a relatively new behaviour within the boundaries of the Internet and may then stretch it even further, into the real-world social life, which will enable the eradication of numerous stereotypes. Reference List Al-Deen, N H, Iendricks, J 2011, Social media: usage and impact, Lexington Books, Idaho Falls, ID. Barrett, M, Davidson, M 2006, Gender and communication at work, Ashgate Publishing, Farnham, UK. Benedikt, M L 1993, Cityspace, cyberspace, and the spatiology of information, the University of Texas in Austin, Austin, TX. Web. Cameron, D 1992, Feminism and linguistic theory, Macmillan, Basingstoke, NY. Cameron, D 1998, The feminist critique of language: a reader, Routledge, London, UK. Cameron, D 2000, Good to talk?, SAGE, London, UK. Cameron, D Kulick, D 2003, Language and sexuality, Cambridge University Press, Cambridge, UK. Coates, J 2004, Women, men and languages, 3rd edn, Pearson Education Ltd, Harlow, UK. Gender styles in computer-mediated communication, n.d., Georgetown.edu. Web. Jones, S (ed.) 1998, Cybersociety: revisiting computer-mediated communication andà community, SAGE, London, UK. Munusami, K Ismali, M (2009). ââ¬Å"Influence of role on Internet usage patterns at home among academiciansâ⬠, Journal of International Social Research, 2(9), 308-318. Ono, H, Zavodny, M (2002). Gender and the Internet. Federal Reserve Bank of Atlanta, Atlanta, GA. Spender, D 1998, Man made language, Routledge, London, UK. Stewart, J n.d., Chapter 2: information society, the Internet and fender. A summary of pan-European statistical data. Web. This essay on Men and Women in Internet and Social Media: Real-Life Stereotypes in the Virtual Communication was written and submitted by user Nakia to help you with your own studies. 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Sunday, November 24, 2019
The Awakening essays
The Awakening essays In the novels The Awakening,Huckleberry Finn and The Life of Fredrick Douglass,the search for freedom and authenticity is reflected through characters like Huck, Edna , Jim and Fredrick Douglass .All of these characters have are the rebellions to their societies' demands and they are desperate to seek freedom from the burdens of their cultural demands . There are certain similarities between the personalities of Huck and Edna .Edna is struggling to find her "real place " in her socirty . She is oppressed and dealing with sexism . A part of her conscious is aware of this inequality and it stings her soul abusively . An indescribable oppression, which seemed to generate in the same familiar part of her conscious filled her whole being with a vague anguish . It was like a shadow ,like a mist passing across her soul's summer day . It was strange and unfamiliar ;it was a mood . Page 8 (para 2) She feels repressed and a minority in her society .These feelings sounds like the feelings of being useless and unworthy and their intensity is revealed as feelings of chill in summer time. In the same manner , Huck also feels repressed from the idea of racism and slavery. Just like Edna being a rebel to her society, Huck is in the same boat .His feelings are strong against the inequality with blacks which is revealed when he accompanies Jim in his journey to freedom. He is well aware of his antagonistic behavior but his strong feeling, just as with Edna are hard to ignore ."All right then, I'll go to hell." This statement that he makes several times in the novel is the strongest evidence of his muscular feelings towards freedom . Both Edna and Huck are misfits in their societies and even a threa...
Thursday, November 21, 2019
Grammatical Features of Definiteness Essay Example | Topics and Well Written Essays - 2500 words
Grammatical Features of Definiteness - Essay Example Secondly, numbers which occur in plural and singular. Lastly, the gender Category, They usually take values such as the masculine, feminine and the neuter (Smith, Teschner and Evans, 1994). Frequently grammatical categories are usually misunderstood with lexical categories. This Are nearly the same as parts of speech like the nouns, verbs and the adjectives. Categories may be brought about and referred to according to meanings they portray. For example the category of tense(s) usually show time in which activities took place for example, did a certain action occur in the present (now), past (a time before) or future (a time to come).They may be structured in words by use of inflection (a change in the number of words a word that reflects a change in grammatical function, Oxford Dictionary.) In the English grammar, the number noun is always leaving the noun without inflicting it, this is if itââ¬â¢s singular. For words which are in plural, the suffix-s is added. This not the case w ith all plurals, because some nouns have irregular plurals. On the other hand, a category may not be marked on the item to which it pertains. They are shown only through other features in grammar of a sentence. Always they are shown through agreements in grammar. A good example to illustrate the above point would be: The number of nouns may not be marked on the noun itself if the noun does not inflect as in the regular pattern. Instead they are shown in the agreement between the noun and the verb. Singular nouns usually use ââ¬Ëisââ¬â¢ while plural nouns take are. For example: In this case the noun sheep does not inflect according to regular patterns. In other cases the number can be reflected both in the noun and also by the agreement of the verb (Smith, Teschner and Evans, 1994). For example; However, where a number of nouns or verbs are not manifested anywhere in the surface form of a sentence.
Wednesday, November 20, 2019
Evaluation of a Career Development Resource Assignment
Evaluation of a Career Development Resource - Assignment Example Quintessential Careers has provided the information for career counselors to help jobseekers and students find employment opportunities by posting current jobs and career information at no costs. The website has mainly focused on career guide and college guide but provides few employment opportunities for jobseekers. Society Human Resource Management (SHRM) provides career information, education requirements, and job networking for Human Resource jobs. This career website contains profound information and data about HR disciplines, legal issues, career toolkits, publications on Human Resource Management, Conferences, online community of HR professionals and current news and statistics about Human Resource Management. The career website is only created for one major career which is Human Resource crippling career counselors to limit their services to jobseekers who have different skills and experience in other disciplines. National Career Development Association (NCDA) is a database of career information from different websites for students, job seekers, military veterans and volunteer workers among others. It has a list of detailed information with regard to career development conference, facilitator, guidelines, online community in social networks and personal motivation among others. NCDA contains all the information career counselors would require to enable jobseekers acquire the best jobs, maintain a high emotional intelligence and assess competence and confidence in careers (Para 14). This career website does not post current jobs for jobseekers or students. Quintessential Careers should balance the content on how to acquire the best education and career with job opportunities. This will be of great value to career counseling directed to people who are unemployed because they will have the skills, experience and a tool to get and keep a good career while also applying for the career that suits them. Society Human Resource Management career website has
Monday, November 18, 2019
Channeling Students into a Gifted Program Coursework
Channeling Students into a Gifted Program - Coursework Example This student requires an accelerated program or enriched learning option. These options offer the gifted student adequate curriculum content especially where the general curriculum is limited (McLeskey, Rosenberg & Westling, 2007). Secondly, if the student can manage and adapt to the demands of the rapid instruction and complexity of the content of higher-level classes, they can placed in the accelerated program. Thirdly, an assessment should be carried out to determine if the student is at risk to their social and emotional adjustment, if they are placed in an accelerated program (McLeskey, Rosenberg & Westling, 2007). If such a student can handle the emotional and social separation from their peers, then they can be placed in the accelerated program, otherwise the teacher can prepare extra content for them in their age-level class. Additionally, the acceleration of the student should be supported by teachers in order to eliminate any misconceptions to the student at higher levels. It is also vital that the grade skipping option still offers the student as must instructions as possible in order to prevent them from being disadvantaged in future learning activities (McLeskey, Rosenberg & Westling, 2007). Following the successful assessment, the student is then introduced to the education intervention option that matches their specific needs and behavioral characteristics. Possible interventions that can be factored in are content modification, complexity, abstraction, pacing, and documentation
Friday, November 15, 2019
Employee Empowerment on Customer Satisfaction
Employee Empowerment on Customer Satisfaction Employee empowerment and customer satisfaction is one of those terms that everyone thinks they understand, but few really do. Ask a dozen different people and youll get a dozen different answers to the question, What is employee empowerment? In fact, research a dozen organizational theorists and youll get as many answers to the same question. Some writers indicate that empowerment consists of sharing power and authority. Others say that empowerment occurs when the organizations processes are set-up to allow for it. If you keep in mind the secondary dictionary definition of to give faculties or abilities to: enable (Grove, 1971, p.744), with all that this word implies, then you will be on the right track for the purposes. Employee empowerment is a key feature of the modern management style. Empowered employees are expected to perform more effectively as compared to those working in traditional or authoritarian organizational cultures. Empowered employees are more motivated as compared to those who just follow the given lines. Employee empowerment creates sense of belongingness and ownership towards the parent organization. Empowered employee feel more confident and try to give their best to their employers, as a result, service quality improves. Improved product or service quality generally results into higher level of customer satisfaction. Higher level of customer satisfaction results into a bigger sales volume resulting into an improved profitability. Every business aims at earning profits; however profits and customer value go hand in hand. In order to give maximum value to a customer, the service provider is required to develop a sound understanding of the customer expectations. In the first part of this thesis, the authors will present the background to the problem, which will then be specified in the second part. Further, the delimitations of this study will be stated. After reading this first part, the reader will have gained a better understanding of the research subject which leads to purpose and related research questions guiding this study. BACKGROUND Global markets have built a competitive environment in business. If the organizations want to remain in the market, they must be inventive in lowering costs and value to customers. So it is essential for an organization to utilize the full potential of its people. But the employees need power and control to make decisions to fulfill the customers needs. According to (Cook, 1992) studies shown that people work with full energy when they feel happy, even they are ready to sacrifice for organizations and give their blood to the company. But when they feel valued and important. They show their involvement in the business. (R Maxwell, 2005) Employees in a service organization and particularly, those who have frequent contacts with the customer usually serve as representatives of both the Organization and their products or services to the customer at contact point. The quality of the service and the satisfaction the customer may derive will be an assessment of the entire service experience. Employees who are empowered in an organization can either portray a positive or negative picture to the customers. PURPOSE STATEMENT The purpose of this survey based quantitative research is to determine and identify the perception of employees about the employee empowerment in banking sector of Pakistan. At what extent these organizations are practicing employee empowerment, and how much this empowerment has impact on service quality and customer satisfaction. In matters concerning financial commitments, investments and spending customers, not only need reassurance that their finances are safe, but also that they are valued for committing their stakes with a particular financial institution. Customers of a bank rely on the services delivered to them by the bank whether they are saving depositing, taking loans, cashing cheques or buying funds, they count on the employees responsible for handling issues relating to them, to deliver high service quality in other to increase their satisfaction. SIGNIFICANCE OF THE STUDY This research will provide a deep view to the implications of employee empowerment to employees, government, employers, students and the general public who have an interest in the study. The readers will be able to understand new relations between different variables and conceptual understanding of these variables. They will read new concepts in the context of banking sector e.g. organizational image, effectiveness and efficiency and building trust. This research is targeted at the management of organizations within the banking industry, and industries producing highly intangible-dominant services, as suggestion regarding employee empowerment, which when practiced can enhance customer satisfaction and create a good customer- perceived service quality. OBJECTIVES Main objectives of the study is to determine the impact of employee empowerment on customer satisfaction in banking sector of Pakistan. General objectives: To determine the impact of employee empowerment on effectiveness and efficiency. To determine the impact of employee empowerment on service quality. To determine the impact of employee empowerment on organizational image. 1.5 RESEARCH QUESTION What is the impact of employee empowerment on customer satisfaction in banking sector of Pakistan? CHAPTER TWO LITRATURE REVIEW 2.0 INTRODUCTION Inside of todays unstable public and private sectors, external pressures from political, environmental, social and technological sources require management to seek out, evaluate and embrace, new planning, organizational and operating techniques to remain on track in pursuit of their associations mission and long-term goals. Among the myriad of proposed theories, models and plans submitted in the past decade to the managerial community for possible acceptance and implementation is the concept of employee empowerment. Within the spectrum of discussion on employee empowerment, rhetoric inevitably mentions the relevant success or failure of empowerment as a viable tool to upper management. According to (Kirkman, 1989) empowerment of employees is continuously growing today in Europe. Multinationals have a great concern on empowerment of employees. Empowerment increase employee motivation and positive orientation towards his work role and finally results in higher productivity.(Watson,2003)over the past few years, traditional management has gone and new democratic approaches has takes its place. Employee empowerment, which came up in 1990s, is known as one of the new management concepts. (Hanold, 1997) However, when the relevant literature is analyzed, this concept is understood to have a longer history than previously thought with its roots Human Rights Movement of 1950 and 1960s, empowerment has rather closely related to the various concepts and techniques designed to democratize the work-place. 2.1 EFFECTIVENESS EFFICIENCY (Conger, Kanangu, 1988) management researchers and practitioners have keen interest in concept of empowerment and related management practices. This interest is due to several reasons. First studies on leadership and managerial skills suggest that the practice of empowering subordinate is a principal component of managerial and organizational effectiveness. Second analyses of power and control within organization reveals that the total productive form of organizational power and effectiveness grow with superior sharing of power and control with subordinates. (Mayers, 1987) employees are effective performers when they are empowered. Because it is the fact that the employees who have authority to take decisions perform better. And utilize the resources of the organization efficiently. 2.2 SERVICE QUALITY In banking organizations, the general offering in a particular industry is averagely similar, even though they may engage in different approaches to achieving a differentiation from the others, to be able to gain more market share and customers in the industry. According to (Gooronos, 2001), that almost any retailing bank can provide an individual with retailing services, but not every bank manages to treat customers in a way that they are pleased with. Service providers therefore seek to differentiate themselves from their rivals by offering customers higher quality of services than their competitors, which makes the basis of their competition to be defined by their services. (K.Sen, 2008)The nature of services as being intangible, heterogeneous, perishable, produced, and consumed at same time makes it peculiar to deliver, and challenging to organizations to achieve a differentiation from the others. 2.3 CUSTOMER SATISFACTION (Spetz, Butler; 2008)In the past years the competition in the banking sector is increasing. There is more choice for the customers and thereby the banks have to work harder to attract customers. (Peter, Waterman, 1982) focused that good organizations align their strategies and goals to the requirement s of their customers .One way is to care employees and empower them. (George 1992)There exists an interaction between the desired results and customer satisfaction, customer loyalty and customer retention. CHAPTER THREE RESEARCH METHADOLOGY 3.0 INTRODUCTION Research methodology is defined as the analysis of the principles of methods, rules, and postulates employed by a discipline or the development of methods, to be applied within a discipline or a particular procedure or set of procedures. It should be noted that methodology is frequently used when method would be more accurate. Methodology includes the following concepts as they relate to a particular discipline or field of inquiry: A collection of theories, concepts or ideas. Comparative study of different approaches. Critique of the individual methods. Methodology refers to more than a simple set of methods; rather it refers to the rationale and the philosophical assumptions that underlie a particular study. This is why scholarly literature often includes a section on the methodology of the researchers. Another key, although arguably imprecise, usage for methodology does not refer to research or to the specific analysis techniques. This often refers to anything and everything that can be encapsulated for a discipline or a series of processes, activities and tasks. Research is the search for knowledge through objectives and systematic method of finding solutions to a problem. It is an original contribution to the existing stock of knowledge making for its advancement. It is also pursuit of truth with the help of study observation comparison and experiment and it is the science of studying how a research is done. This chapter outlines the various stages of the research methodology. Namely sampling procedures, data collection methods, questionnaire design and coding of questionnaire etc. 3.1 RESEARCH STRATEGY For the purpose of this research, questionnaire-filling strategy is chosen. Primary data will be collected through the survey questionnaire. The required information was collected from the selected areas of Lahore in Pakistan, in order to have a complete knowledge and insight about the activities of the banking. The study will involve a sampling of 130 individual customers of banking from a Lahore in Pakistan. CHAPTER FOUR 4.0 TIME SCALE The following Gantt chart represents the estimated time the researcher plans on covering the research. A time resource, available is approximately 3 months (Beginning from proposal approval) and its management has been planned as shown in the Gantt chart above, from the Gantt chart. 4.2 COST The cost of whole research is fully sponsored be researcher. This includes all costs incurred, inclusive of printing, transport, and communication costs. 4.3 OTHER RESOURCES Other resources that the researcher is planning to use are SPSS version 16.0 for this analysis and other statistic analytical tools.
Wednesday, November 13, 2019
Nine Tomorrows - Will Computers Control the Future? :: Nine Tomorrows Essays
Nine Tomorrowsà - Will Computers Control the Future? à à à à People always tend to seek the easy way out looking for something that would make their lives easier.à Machines and tools have given us the ability to do more in less time giving us, at the same time, more comfort. As the technology advances, computers become faster and more powerful. These new machines are enabling us to do more in less time making our lives easier. The increased use of computers in the future, however, might have negative results and impact on our lives.à In the novel Nine Tomorrows Isaac Asimov often criticizes our reliance on computers by portraying a futuristic world where computers control humans. à à à à One of the images which Asimov describes in the book is that humans might become too dependent on computers.à In one of the stories, Profession, Asimov writes about people being educated by computer programs designed to educate effortlessly a person. According to the Profession story people would no longer read books to learn and improve their knowledge.à People would rely on the computers rather than "try to memorize enough to match someone else who knows" (Nine Tomorrows, Profession 55). People would not chose to study, they would only want to be educated by computer tapes.à Putting in knowledge would take less time than reading books and memorizing something that would take almost no time using a computer in the futuristic world that Asimov describes.à Humans might began to rely on computers and allow them to control themselves by letting computers educate people. Computers would start teaching humans what computers tell them without having any choice of creativity.à Computers would start to control humans' lives and make humans become too dependent on the computers. à à à à Another point that is criticized by Asimov is the fact that people might take their knowledge for granted allowing computers to take over and control their lives.à In a story called The Feeling of Power, Asimov portrays how people started using computers to do even simple mathematical calculations.à Over a long period of time people became so reliable on computers that they forgot the simplest multiplication and division rules.
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